Return form

Return conditions

Not satisfied with the product? You have the option to return profile connectors and accessories within 14 days of receiving them. We never take back profiles, they are cut to size and custom-produced for you.

Packaging

• Pack the products in their original condition and packaging in a box
• Place the completed return form in the box
• Stick the supplied return address label clearly visible on the box

Shipping

• Ship the package at a parcel delivery service
• Keep the proof of shipping

Refund

What is refunded and when can I expect my refund?

You will receive a full refund of the purchase price, including the original paid shipping and payment costs. We will transfer the amount back to you within 14 days.

Where do I receive the refunded amount?

We will refund the amount in the same way as you paid. If we are unable to return your refund this way, we will contact you.

Costs for returning a shipment

The costs for the return shipment are to be paid for by the customer